tag:blogger.com,1999:blog-8329357512064084091.post1234291642851195523..comments2024-03-22T21:57:16.556+00:00Comments on Pink Haired Princess: With Heavy Heart...Pink Haired Princesshttp://www.blogger.com/profile/01516054022997327474noreply@blogger.comBlogger32125tag:blogger.com,1999:blog-8329357512064084091.post-19401294541175031912013-04-20T17:51:50.139+01:002013-04-20T17:51:50.139+01:00sorry to hear that, but what we both expected sadl...sorry to hear that, but what we both expected sadly.Pink Haired Princesshttps://www.blogger.com/profile/01516054022997327474noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-11522860883037677342013-03-27T15:01:05.930+00:002013-03-27T15:01:05.930+00:00Never heard anything back. They refunded me my ori...Never heard anything back. They refunded me my original purchase and P&P, but refused to refund the return postage. I just found the following from Kandee which is kinda ironic and actually very funny...<br /><br />But it's more than that because if you ever have to contact the Kandee team, you will find them very friendly and very helpfully. They take their customers and customer service very seriously and will always help you out no matter what the problem.<br /><br />Cheers, BenAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-49202048557946175992012-11-12T21:10:54.625+00:002012-11-12T21:10:54.625+00:00I bet you don't hear anything back Ben! xI bet you don't hear anything back Ben! xPink Haired Princesshttps://www.blogger.com/profile/01516054022997327474noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-2853414358269768192012-11-12T14:28:20.430+00:002012-11-12T14:28:20.430+00:00I just emailed Kandee the following:
Dearest Kand...I just emailed Kandee the following:<br /><br />Dearest Kandee,<br /><br />I have contacted as many high profile bloggers as possible and relayed my experience with Kandee shoes. I have also read many, many reports of people being treated in exactly the same way as me. Do you realise that without loyal customers you have no business?????!!!!!<br /><br />To be honest I have got far more than a miserable tenner's worth out of the whole disappointing saga.<br /><br />Keep up the fab work making substandard items and then being all high and mighty whilst ignoring selling laws!<br /><br />Warmest regards,<br /><br />Ben<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-72886094240929589582012-10-28T18:19:27.726+00:002012-10-28T18:19:27.726+00:00Ben, I'm sorry, that's really terrible. So...Ben, I'm sorry, that's really terrible. Someone else experienced being blocked from their FB. It seems Kandee can't take criticism but never miss an opportunity to 'big' themselves up. It's sad. Pink Haired Princesshttps://www.blogger.com/profile/01516054022997327474noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-63869670952653310432012-10-28T17:23:39.870+00:002012-10-28T17:23:39.870+00:00Just a quick update. I left a message on Kandee...Just a quick update. I left a message on Kandee's Facebook page about my issues with the company. It was by no means a ranting post. I'm now blocked from leaving them any more posts!Benhttps://www.blogger.com/profile/02507796385245991589noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-79849063063636881172012-10-26T12:05:33.906+01:002012-10-26T12:05:33.906+01:00I know. It's amazing isn't it!? I have ema...I know. It's amazing isn't it!? I have emailed them several times and they just gave up replying. I'm not asking for them to move heaven and earth... All I want is a refund for my return postage as required by distance selling law. If I have made any mistakes selling things on eBay I have always put my hand up and refunded in full (including return postage) and I'm just a private seller...<br /><br />Oh well. I'm not going to lose sleep over a jumped up company that's too big for it's own, badly made, boots. I'm just really disappointed that a company can behave in such a way and think that it's fine. I feel as if I have been used as a dumping ground for them to get rid of sub standard stock!<br /><br />I don' think they can get away with it for too long.Benhttps://www.blogger.com/profile/02507796385245991589noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-31339462185646719172012-10-25T20:24:46.522+01:002012-10-25T20:24:46.522+01:00That's horrible. Good on you for taking actio...That's horrible. Good on you for taking action against them. I felt it would be more hassle than it was worth to report them, which I know is wimping out, but I felt I'd had my say here, warned others and to be honest wanted to just forget the whole horrid situation. I ended up selling the boots and didn't miss out on too much money. I actually sold most of my Kandee collection (which was a lot of shoes!), because I just couldn't stand being reminded of it. It's sad that it came to that and even worse that they continue with their poor quality and bad customer 'service' and haven't learnt anything. Pink Haired Princesshttps://www.blogger.com/profile/01516054022997327474noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-88335857203491539192012-10-25T20:20:56.305+01:002012-10-25T20:20:56.305+01:00Absolutely. It's sad, but they just seem to m...Absolutely. It's sad, but they just seem to make up their own laws and I've had enough of them. Thankfully I managed to sell my boots on eBay and got the majority of my money back, in the end I just wanted rid of them as the sight of them was a constant reminder of how they screwed me over. I'm sorry you've had problems too.Pink Haired Princesshttps://www.blogger.com/profile/01516054022997327474noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-35635833781952186832012-10-25T19:42:15.955+01:002012-10-25T19:42:15.955+01:00Such shame Kandee treat their customers so badly. ...Such shame Kandee treat their customers so badly. I have never experienced such rudeness. They sent me damaged boots, denied there's a problem, make up their own laws and have now stopped replying to my emails. All I asked for was the cost of returning the faulty boots to them as stated by law. I am Currently in the process of reporting them to Trading Standards.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-39830422847667768292012-05-22T20:32:55.018+01:002012-05-22T20:32:55.018+01:00Hi would just like to say I too have had problems ...Hi would just like to say I too have had problems with kandee, both the quality of the boots or more the way the studs fall off only to be told by kandee when I contacted them over 2 months ago they would send replacement studs, they asked for pic etc which I sent they could clearly see the boots had only been worn twice like I told them, however over 2 months later no studs!!! Just an email back which was rather confusing it reads as follows <br /><br />Dear Tara<br /><br />Unfortunately due to the nature of this design, we recommend extreme caution during wear.<br /><br />We have requested studs however our facilities are overseas and this can take longer than the anticipated date, due to stock level.<br /><br />Regards<br /><br />Kandee<br /><br />Funny that because they are shoes I thought they were meant to be walked in and not just kept in the box <br /><br />I contacted them again via Facebook only to be told that the boots only have 3 month garuantee ?? And because I've now had them over 3 months in other words they are not going to help! <br />I have 6 pairs of these shoes and can honestly say 4 out of the 6 have some kind of fault, one the heel is loose, studs, zip to tight, glue marks etc etc <br />I certainly would not be purchasing another pair <br />I've even seen the parmafizz I have in a shop in lakeside for £29 yes £29 I could have brought 6 pairs lol<br />Even josh himself has contacted me via facebook and then deleted his post <br />I have now been removed from the kandee following on facebook and can honestly say I would rather put the shoes on eBay than wear them again myself! <br />In a nut shell want to be high end but lack the quality<br />Customer services are a joke<br />And the man himself can't handle customer feedback when negative and deletes it very quickly! <br />DON'T WASTE YOUR MONEY ON THIS BRAND MUCH BETTER OUT THERE<br />OH AND MANY OF THE PEOPLE YOU SEE WEARING THE SHOES I'VE BEEN TOLD ALSO THE SAME AGENT PR COMPANY AS JOSH WAYMAN IE MR KANDEE!!!!shopperholichttps://www.blogger.com/profile/15299693245190760081noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-17560314142784727572012-04-29T11:18:04.360+01:002012-04-29T11:18:04.360+01:00Anon-yes I do realise that. However, I would expe...Anon-yes I do realise that. However, I would expect quality materials to be used regardless of how 'overpriced' they may seem in comparison to the actual cost to produce them and in this case Primark use better quality materials to be blunt! The brand have situated themselves among higher end, luxury, boutique type brands but the quality doesn't live up to that when it should. Yes you're buying into the unique designs and the brand itself but there should be a certain standard tot he shoes too. I no longer buy from them as a result of this, I do not trust that I will receive quality goods and by that I mean working, basic standards rather than excellent/high-end quality. It's not worth wasting my money.Pink Haired Princesshttps://www.blogger.com/profile/01516054022997327474noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-30794210844278477662012-04-29T05:20:44.978+01:002012-04-29T05:20:44.978+01:00Do you realize that the profit margin on these sho...Do you realize that the profit margin on these shoes is already astronomical even if they used quality materials? <br /><br />You're not paying for the quality, you're paying for the brand, which in this case, has explicitly said that they don't care about you.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-37822583852693235182012-03-16T21:06:33.082+00:002012-03-16T21:06:33.082+00:00I think their response is totally wrong and not go...I think their response is totally wrong and not good enough, the boots have very obviously never been worn and were not "fit for purpose" at the time of sale so you have a very valid consumer rights case for getting your money back, despite the timeframe - and they have done the wrong thing, not wanting to eat a small loss to preserve their reputation, a bad business move. If they think that is an acceptable way to behave then my feeling is that I would not want to be treated like this as a customer, and I will not be giving them any business from me. And as an online seller myself there's no way I would treat my own customers like that over faulty goods, or I would very quickly lose whatever little reputation I've built up. I'm very sorry you've lost out and that they haven't seen fit to act appropriately.Ellenhttp://www.knittipoliti.com/noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-26790479210200913292012-03-16T15:01:15.992+00:002012-03-16T15:01:15.992+00:00I just wrote a little blog post about Kandee's...I just wrote a little blog post about Kandee's new LOUD collection, and talked about hearing a lot of negative experiences with the brand. I put a link to your post, I hope that's alright.Hooked on Shoeshttps://www.blogger.com/profile/12162767420720205994noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-43419978342949150412012-02-26T20:51:50.005+00:002012-02-26T20:51:50.005+00:00that's awful to read. i think kandee as a comp...that's awful to read. i think kandee as a company should be thoroughly ashamed of themselves, not least because you've been such a loyal and public supporter - this in itself deserves reward.<br /><br />i liked some of their designs but always thought there was something cheap looking about them, particularly the pastel brights and generally most of the designs look like knock-offs of more prestigious designers e.g. Charlotte Olympia, Louboutin in particular.<br /><br />and given the above i always considered their price-point ludicrous.<br /><br />i hope they refund your money and give you a shed load of free, non-faulty, shoes - they owe you big time.<br /><br />well done for speaking up!<br /><br />RESPECT!<br /><br />xxxxmadamemoiselle fifihttp://fifichoux.comnoreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-50986507994962175512012-02-22T17:56:51.821+00:002012-02-22T17:56:51.821+00:00I'm regular reader but have never commented be...I'm regular reader but have never commented because English is not my language.<br />First of all I think as a customer you should have your rights and assert them. It is not only for the money, but because the company is obligated to give you some services that in this case have been insufficient. So I also encourage you to follow the administrative route, is what you must do as a consumer.<br />I don't think however, you should write something personal on their facebook pages. You have done what is expected of a professional blogger and share your experience with your readers, go further, I think that could be construed as personal anger.<br /><br />On the other hand, have you considered the possibility of taking them to a cobbler to repair them? such beautiful shoes deserve to be loved despite the bad experience.<br /><br />good luckMiauhttps://www.blogger.com/profile/06188977899231895394noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-66522199774601604412012-02-22T13:18:24.936+00:002012-02-22T13:18:24.936+00:00Well I was going to buy myself a pair of their sho...Well I was going to buy myself a pair of their shoes on pay-day but wont after reading this.<br /><br />Yes there is a set time limit for exchanges, but for change of mind etc only. If a product isn't fit for use and falls apart after barely being used (or in your case never being used) the seller/manufacturer has an obligation to remedy the situation.<br /><br />Report them to trading standards and get your money back. And hopefully someone high up in the company sees this post and approaches you with a satisfactory solution to the problem.<br /><br />But even if that happens I won't be buying from them, and I suspect a lot of others wont either.Ellanoreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-90930882528516207712012-02-21T18:06:49.704+00:002012-02-21T18:06:49.704+00:00This comment has been removed by the author.joyoushttps://www.blogger.com/profile/14872433314896404054noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-58917610572457579932012-02-21T18:06:29.863+00:002012-02-21T18:06:29.863+00:00That's absolutely wretched. You would think t...That's absolutely wretched. You would think they would desire only high quality products with the Kandee trademark. Very disappointed and no longer pine for a pair.joyoushttps://www.blogger.com/profile/14872433314896404054noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-42920892694497201792012-02-21T08:37:27.941+00:002012-02-21T08:37:27.941+00:00Wow, I've always loved their designs but they ...Wow, I've always loved their designs but they seemed a bit too expensive. But for that money I'd expect perfect quality! It's really sad :(Very Veroniquehttps://www.blogger.com/profile/16478177734774320502noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-19691313804409524422012-02-20T20:59:27.129+00:002012-02-20T20:59:27.129+00:00Oh noes, that's awful. Bad things should not h...Oh noes, that's awful. Bad things should not happen with pretty shoes and pretty bloggers. I hope you get it all sorted out. Sorry all this has happened :(janettapohttps://www.blogger.com/profile/00372771967046678012noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-72416153362635920312012-02-20T18:52:18.668+00:002012-02-20T18:52:18.668+00:00I feel so sorry that you've been through this....I feel so sorry that you've been through this. And indeed Kandee should pay attention and make progress on their quality and customer services. I have never purchased from them but for me, the customer services of online boutiques are very important. If they solve problems quickly and honestly, I will always go to them even I have to pay a little bit more expensive as I feel that at least I don't take any risk. Online boutiques should really be aware of their customers because they purchase online and they express themselves online. The good points and bad points go very far.Stellahttps://www.blogger.com/profile/10141441741038606435noreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-56489646731140733532012-02-20T17:30:52.755+00:002012-02-20T17:30:52.755+00:00We live in the USA and we had an issue with their ...We live in the USA and we had an issue with their customer service by being charged VAT when we shouldn't have. After a long back and forth with a lot of contradictory statements, they eventually just got belligerent and said they were keeping the extra money and there was nothing I could do about it. I've never dealt with a more unreasonable company, especially one that is supposed to be an up and coming brand. With this kind of customer service, they'll hopefully never make it. We at least have the shoes to show for it and now I'm worried they'll fall apart.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8329357512064084091.post-53258912445453973432012-02-20T12:03:31.060+00:002012-02-20T12:03:31.060+00:00Definitely report them so someone. Trading Standar...Definitely report them so someone. Trading Standards, or whoever. I would also personally sell the other pairs of Kandee shoes. If they aren't comfortable to wear and are taking up room then if you sell them you will get at least some of the purchase price back on them.Stefanie - The Bookish Owlhttps://www.blogger.com/profile/11004639974051740750noreply@blogger.com